Frequently asked questions
Quick answers about shipping, returns, and best-by dates.
Are your products expired?
No. Most of our products are short-dated, past the βbest byβ date, or surplus inventory.
βBest byβ dates indicate quality, not safety. We clearly label dates so you can shop with confidence.
What does βbest byβ mean?
A βbest byβ date is the manufacturerβs estimate of peak freshness β not an expiration date. Many products are safe and usable well beyond this date.
Do you inspect your products?
Yes. Every item is visually inspected before shipping. We do not sell damaged, opened, or unsafe products.
Why are your prices so low?
We source overstock, short-date, and surplus inventory from trusted distributors. This lets us pass big savings on to you β similar to outlet pricing.
Where do you ship from?
All orders ship from our U.S. warehouse.
How long does shipping take?
Orders usually ship within 1β3 business days.
Delivery typically takes 3β5 business days, depending on your location.
Do you offer free shipping?
β
Free shipping on all orders $35+
Do you offer returns?
Yes. If thereβs an issue with your order, please contact us within 14 days of delivery and weβll make it right.
What if my item arrives damaged?
If your item arrives damaged, contact us with a photo and weβll replace it or refund you.
Are these products authentic?
Yes. All products are 100% authentic and sourced from verified distributors and wholesale partners.
Do you sell repackaged or bulk items?
Some items may be sold in bulk or commercial packaging. This will always be clearly stated in the product listing.
Why do some items sell out quickly?
Most deals are limited-quantity. Once theyβre gone, theyβre usually gone for good.
Can I track my order?
Yes. Once your order ships, youβll receive a tracking number by email.
Do you offer discounts for new customers?
Yes!
π New customers get 10% off their first order
Use code: FRESH10
How can I contact you?
You can reach us anytime via our Contact page or by replying to your order confirmation email.